Refund Policy

Last updated: 5 July 2026

Try before you buy — for real

We'd rather you test the quality than rely on a refund. Every exam offers 16 real questions free, in the same player you'd use after purchase, plus full sample questions with their explanations on each product page. What you see there is exactly what you're buying.

Immediate access and your right of withdrawal (EU/UK)

Our products are digital content delivered immediately: your practice exams and downloads are available the moment payment completes. By purchasing, you expressly request and consent to immediate performance, and you acknowledge that once you access the digital content, you lose the statutory 14-day right of withdrawal that would otherwise apply to distance purchases. This consent is collected at checkout by our merchant of record, Paddle, whose checkout terms you accept when buying.

What "access" means — precisely: you have accessed a product when you start a practice session (your first load of a paid question bank) or download a purchased document. Our systems record the time of first access. Viewing product pages or using the free sampler does not count as accessing a purchased product — if you bought something and never opened it, your withdrawal right is intact.

When we refund

We honor refund requests in genuine cases, including:

• Technical failure — you cannot access what you paid for and our support cannot fix it within a reasonable time;
• Duplicate purchase or billing error — you were charged twice, or charged for something you didn't order;
• Materially wrong product — what was delivered is not what the product page described;
• Never accessed — you bought a product, never started it or downloaded it, and ask us within 14 days.

How to ask, and who moves the money

Email support@ciply.io from your purchase email address with your order reference — we review every request ourselves. Because Paddle is the merchant of record, the refund itself is processed by Paddle to your original payment method, typically within 5–10 business days; we approve, Paddle pays. Access to a refunded product ends when the refund is issued.

What we don't refund

Change of mind after you've accessed the content, exam results, or unused remaining access time. Certification prep is consumable by nature — the free sampler exists precisely so you can judge the product before paying.

Your statutory rights

Nothing in this policy limits rights that cannot be waived under the consumer law of your country. Some countries provide non-waivable cancellation rights for digital purchases; where they apply, Paddle honors them, and the highest applicable level of protection always prevails.

Seller of record: Paddle. Products supplied by CIPLYIO SRL, Romania. Questions: support@ciply.io